General Questions

Palm Hotel offer various booking options. Besides our service center, which is available from Monday to Friday 08-18 o’clock under +62-332 421201, you can contact anytime our hotels directly via telephone, email or fax. The easiest and quickest way is to book via our booking engine in the upper left section of each site, where you simply have to enter the requested hotel and date.

The so called daily rate is the most flexible and best available rate without any booking restrictions. If you book this rate, your room will be held generally until 6pm on day of arrival and you can cancel your reservation free of charge, with the exception of fair dates or other high season dates. The detailed cancellation policy is shown in the rate description.

The reception is open 24 hours and our colleagues will be at your service day and night.

Booking and Vouchers

As soon as you have chosen a hotel and have entered all travel dates, you will see our rate grid, which will show the lowest available rates for each category. You have then the option to display all available rates by clicking on a room category.

For each reservation you can book up to 3 rooms online. If you require more rooms, please contact our service center or the hotel.

A detailed overview will be shown beneath the rate grid, if you click on a rate or category. The rate description will show every included service.


At the moment, you can only pay by credit card or if you choose a daily rate by paying at the hotel.

When booking the daily rate you will generally have the option to book without credit card. Your room will be reserved until 6 pm on the day of arrival. If you do not check in prior to 6 pm, your reservation will be cancelled automatically without charge. In case of delay please inform us prior to 6 pm. If you no longer require the room we would appreciate it if you would advise us. Other rates can only be booked with credit cards.

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